Effective Date: March 2, 2026
Welcome to Polli Sudha (pollisudha.com). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
1. Information We Collect
When you visit pollisudha.com or place an order, we collect the following types of information:
- Personal Identification Information: Name, shipping address, billing address, email address, and phone number.
- Order Information: Details about the products you purchase (e.g., Jaggery combos), order value, and delivery instructions.
- Device and Usage Data: IP address, browser type, operating system, and how you interact with our website.
2. How We Use Your Information
We use the collected information for the following purposes:
- Order Fulfillment: To process your order, arrange shipping through our courier partners, and provide Cash on Delivery (COD) services.
- Customer Support: To communicate with you regarding your order status, delivery updates, or return requests.
- Marketing & Advertising: To deliver targeted advertisements (such as Meta/Facebook Ads) and send promotional offers, provided you have not opted out.
- Website Improvement: To analyze website traffic and user behavior to improve our website’s functionality and user experience.
3. Cookies and Tracking Technologies (Meta Pixel)
Our website uses cookies and similar tracking technologies (including the Meta/Facebook Pixel).
- What they do: These tools help us track user activity on our site, measure the effectiveness of our advertising campaigns, and deliver highly relevant ads to you on social media platforms.
- Your Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
4. How We Share Your Information
We do not sell or rent your personal data to third parties. We only share your information with trusted third parties necessary to operate our business:
- Service Providers: Delivery and courier companies in Bangladesh (e.g., Pathao, Steadfast, RedX) to ship your orders.
- Platform Providers: WooCommerce and our hosting provider to manage your data securely.
- Marketing Platforms: Meta (Facebook/Instagram) and Google for advertising and analytics purposes.
- Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, such as complying with legal obligations, resolving disputes, and enforcing our agreements.
7. Your Privacy Rights
Depending on your location, you have the right to:
- Request access to the personal data we hold about you.
- Request that we correct any inaccurate or incomplete information.
- Request the deletion of your personal data (subject to legal and operational exceptions).
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: support@pollisudha.com
- Phone: +8801836074717
- Address: [Insert Business/Office Address in Bangladesh]